Privacy Policy

1. About this policy

This policy explains how we collect, hold, use and disclose personal information in connection with our website at salted.cafe, our cafe at 68 Erskine St, Sydney, and our loyalty program. We handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth). By using our website or giving us your information, you consent to the practices described here.

2. What we collect

We collect only what we need to run the business:

• Contact details you give us, such as your name and email address, when you email us or submit a form on our website.
• Loyalty program details, such as your name and contact details, if you join our loyalty program.
• Website usage data, such as your device type, browser, pages visited, approximate location and how you found us. This is collected through cookies and similar technologies by our analytics and advertising tools.

We do not collect payment card details through our website. Card payments in store are processed by our payment provider and we do not hold your card number. We do not knowingly collect personal information from children.

3. How we collect it

Directly from you when you email us, complete a form, or join the loyalty program, and automatically through cookies when you browse our website.

4. Why we use it

We use personal information to:

• respond to your enquiries;
• operate the loyalty program, including recording and applying your rewards;
• understand how our website is used so we can improve it;
• measure and improve our advertising; and
• send you marketing about our menu, offers and events, only where you have agreed to receive it. You can opt out at any time using the unsubscribe link in any message or by emailing us.

We do not sell personal information.

5. Cookies and analytics

Our website uses cookies and similar technologies from services including Google Analytics and Meta (Facebook and Instagram) to measure website traffic and advertising performance. These tools collect usage data that may be linked to you by those providers. You can block or delete cookies in your browser settings; the website will still work.

6. Who we share it with

We share personal information only with service providers who help us run the business: our website host (Webflow), analytics and advertising platforms (Google, Meta), email and loyalty program providers, and professional advisers. We require these providers to handle your information only for the purpose we engaged them for. We will disclose personal information where the law requires it.

Some of our providers store information overseas, including in the United States. Where they do, the information is held under that provider's privacy terms.

7. How we hold and protect it

We hold personal information in the systems of the providers named above, protected by access controls and encryption in transit. We keep it only as long as we need it for the purposes in this policy or as the law requires, and then delete or de-identify it.

8. Access, correction and complaints

You may ask us for access to the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing hello@salted.cafe. We will respond within 30 days.

If you believe we have mishandled your personal information, email us first and we will investigate and reply. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

9. Third-party links

Our website links to third-party services such as Instagram and Google Maps. Those services have their own privacy policies, and we are not responsible for their handling of your information.

10. Changes

We may update this policy from time to time. The current version will always be on this page with its effective date. If we make a material change to how we handle personal information, we will update the effective date and, where appropriate, tell loyalty program members directly.

11. Contact

Privacy questions go to hello@salted.cafe or to our address above.